Customer Support Part - Time

POSITION: Customer Support

LOCATION: Randburg

REPORTING TO: Service Centre Manager

Provide clerical and administrative support while serving as the primary point of contact for clients, addressing their queries promptly and efficiently. As the first point of contact at the Service Centre welcome desk, act as the frontline Representative, ensuring exceptional customer service experience for all visitors.

• Manage the welcome desk at the Service Centre in accordance with JURA HQ guidelines.
• Ensure accurate recording of repairs, invoicing in Navision, and collection of prepayments before returning machines to customers.
• Maintain high quality customer service within assigned responsibilities.
• Assist walk-in customers promptly and efficiently.
• Open and process job cards for repairs.
• Communicate repair progress and expected collection/delivery dates to customers.
• Collect payment from walk-in customers upon machine collection.
• Document repair details and parts used electronically.
• Always follow clear and specific operational procedures.
• Use the Web Business System to locate repair parts in the warehouse.
• Update job cards in the Animation System upon completion of repairs, and generate exit documentation for invoicing in the Navision system.
• Perform ad-hoc financial administrative tasks as required.

• Maintain standards of safety and comply with the company policy and procedures, take reasonable care of one's own health and safety and that of others in the workplace, Follow and maintain standards of quality.

• Grade 12

• At least 2 years’ technical experience in customer service.
• Basic computer skills.

• Basic knowledge of in-house computer systems (Web Business, Business Central, Animation etc).
• Good telephonic etiquette.
• Analytical & Administration Skills.
• Good communications & Customer-centric skills.