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Customer Success Mgr./ CSM Customer Service Rep Call Center / Support

Call Center Quality Assurance Lead

Job in Johannesburg, 2000, South Africa
Listing for: Bidvest Bank Limited
Full Time position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
A leading financial institution in Johannesburg is seeking a Quality Assessor to enhance customer service quality at its Customer Call Centre. The role involves monitoring agent interactions, providing feedback, and generating quality reports to ensure compliance and service standards. Ideal candidates have a diploma in Business Management and experience in call centre environments. This position supports a collaborative culture focused on operational excellence and customer satisfaction.
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