Customer Service Specialist

Customer Service Specialist page is loaded## Customer Service Specialist locations:
Johannesburg time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 3, 2026 (7 days left to apply) job requisition :
R44794#
** Job Description
** Hello future Customer Service Specialist    The role requires you to provide customers with excellent and prompt service through understanding their needs and to process complaints within agreed timelines. Perform root cause analysis and recommend solutions to remedy process breakdowns
** Are you someone who can:
*** Deliver exceptional and high quality service that exceeds customers expectations through proactive, innovative and appropriate solutions
* Continuously assess own performance, seek timely and clear feedback and request training where appropriate
* Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
* Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
** You will be an ideal candidate if you have the following:
**
* Qualification:

Diploma
* 3 to 5 year’s related experience in similar role
* Exposure to Hogan, XDS, Win Deed, HANIS, Plexus, Power Apps and MS Office
* Customer Onboarding, KYC and FICA ensuring they meet the Guernsey regulatory requirements
** You will have access to:
*** Opportunities to network and collaborate.
* Challenging Working
* Opportunities to innovate.# #
**** Job Details****#
** Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
** 03/02/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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