Inbound Telesales - Stationery Industry

Job Purpose

To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.

• 3 years Inbound Call center experience
• Stationary experience will be advantage but not limited to
• 3 years Customer Service experience
• Good communicator

• Receive and handle inbound sales calls, emails, and online enquiries
• Process orders accurately for stationery, office supplies, and consumables
• Identify upselling and cross-selling opportunities during customer interactions
• Provide product information, pricing, availability, and promotions
• Maintain and update customer accounts on the CRM system
• Follow up on quotations, backorders, and customer enquiries
• Resolve basic customer queries and elevate issues where required
• Meet daily and monthly sales targets and KPIs
• Ensure high levels of customer satisfaction and retention

• Previous tele-sales, call centre, or customer service experience
• Knowledge of stationery or office consumables (advantageous)
• Strong verbal communication and telephone etiquette
• Basic computer literacy (CRM, email, MS Office)
• Ability to work in a fast‑paced sales environment

• Experience in B2B inbound sales
• Familiarity with product ranges such as paper, ink & toner, office furniture, and cleaning supplies
• Sales or customer service qualification
• Experience working with ERP or order‑processing systems

• Customer‑focused attitude
• Sales‑driven mindset
• Attention to detail and accuracy
• Time management and reliability
• Team collaboration

• Office‑based / call‑centre environment
• Standard business hours (with possible overtime during peak periods)
• Commission or incentive structure based on performance