Claims Processing Coach: BI & VAPS
Job in
Johannesburg, 2000, South Africa
Listed on 2026-01-27
Listing for:
Telesure Investment Holdings (TIH)
Full Time, Seasonal/Temporary
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
Direct message the job poster from Telesure Investment Holdings (TIH)
Provide coaching, guidance, feedback, recommendations and follow up on identified coaching opportunities to call centre consultants and managers. Focus on an end to end basis on service complaints, customer feedback, surveys, SQA, product change/new product alignment training and other best in class call centre techniques in order to support an excellent delivery of the customer experience.
Responsibilities- Provide coaching, guidance, feedback, recommendations and follow up on identified coaching opportunities to call centre consultants and managers.
- Focus on end-to-end service delivery for service complaints, customer feedback, surveys, SQA, product change/new product alignment training, and other best-in-class call centre techniques to support an excellent customer experience.
- Seniority level:
Mid-Senior level - Employment type:
Full-time - Job function:
Administrative, Customer Service, and General Business - Industries:
Insurance, Insurance and Employee Benefit Funds, and Administrative and Support Services
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