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Call Centre Agent
Job in
Johannesburg, 2000, South Africa
Listed on 2026-01-25
Listing for:
New Generation Management Consulting
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, English Customer Service
Job Description & How to Apply Below
Responsibilities
- Handle onsite support: SIM swaps, activations, billing enquiries, VAS, APN setup, barring, upgrades, bulk requests (e.g., 8-56hr SLAs).
- Achieve FCR, FTF, tNPS; upsell/cross-sell; drive digital/portal adoption.
- Log activities in Client’s systems (Genesys, IRS-P, SRM); complete monthly assessments, training refreshers.
- Comply with fraud/BPPs, authentication; report issues, participate in quality audits (90%+).
- Maintain equipment (laptop, headset, fingerprint scanner); remote BCM capability.
- Matric certificate; 2+ years face-to-face customer support.
- Technical experience in telecommunications industry.
- Valid driver’s licence.
- Well articulate, communicates fluently in English.
- Clear criminal record.
- Full computer literacy (MS Office, Morpheus, Helios, Eppix, Genesys).
- Customer‑centric, resilient.
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