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Customer Service Rep Customer Success Mgr./ CSM Bilingual HelpDesk/Support

Customer Retention Specialist

Job in Johannesburg, 2000, South Africa
Listing for: RSAWEB
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A leading internet service provider in Johannesburg is seeking a Customer Retention Manager to oversee the customer retention process. The ideal candidate will have at least 5 years of customer service experience, including 2 years in retention strategies and complaint handling. You'll collaborate with various departments to enhance customer experience and implement effective retention methods.

This role offers a dynamic work environment, competitive benefits such as medical aid and discounted internet services.
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