German Speaking Groups and Series Specialist​/Tourism

Overview

Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

To design, quote for and book journeys to Southern Africa for traveller’s via overseas agents. To exceed customer expectations and meet the deadlines, and to retain relationships and achieve set sales targets.

Job Location: Bryanston

Job Type: Full-time

Workplace: Onsite

• Matric / Grade 12
• Fluency in written and spoken German
• Travel & Tourism qualification would be preferable.
• Knowledge of Group booking, quotations, costings
• At least 3 years of experience working with groups and series preferred.
• Tourplan knowledge and execution
• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African and Regional geographic knowledge
• Strong product knowledge
• Strong logistical knowledge
• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Good Problem solving skills
• Negotiation and liaison ability
• Research skills

• Assess client needs in terms of special interests, special needs, and affordability/budget.
• Acknowledge receipt of written requests received from agents.
• Respond to written requests and provide written confirmations.
• Making sure all client files are filed according to their standards and up to date.
• Loading of PCM’s for all series
• Loading reservations on Tourplan.
• Ensure confirmation of services with suppliers
• Documentation Management of all Reservations
• Itinerary planning and layout
• Compile Guide packs for Tourguides
• Vouchers
• Rooming lists
• Filing
• Handling of client complaints on spot together with the tour guide
• Manage MOD phone and queries as required
• Stay in constant communication with agents with regards to status of utilization of series, payment requirements, deadlines, and conditions of reservations.
• Create client specific proposals in German
• Create and understand client specific costings for different groups
• Constant liaison with tour guides while on tour
• Regular liaison with the guide academy regarding tour guide bookings

• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents
• Obtain feedback from agent following client departure
• Make sure feedback forms are summarized and analyzed

• Fully understanding and follow-through of all divisional procedures and policies.
• Submit timeous reports as requested and adhere to deadlines.
• Maintain complete confidentiality with all company intellectual capital.
• Make sure that e-filing is done accurately in the team

• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product.
• To continually look at creative ideas and review products which are offered to clients.
• To build and retain relationships with clients.
• Establish and maintain good relationships with all staff.
• To ensure effective communication with clients at all times.
• To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
• To follow-up with clients and any leads.

• Commitment to and building relationships with Destination Management preferred partners.
• Ensure that the best rates are always negotiated and secured.
• Understanding supplier products.
• Establishing best product.
• Personal development on destinations and products.
• Actively source new products and creative…