Customer service agent

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

• Receive calls from customers / passengers
• Deal with problems such as delays, cancellations etc
• Explain processes to customers and assisting them where necessary
• Work in a team and longer than normal hours (shift work)
• Deal with confidential information
• Communicate with customers both verbally and in writing.

REQUIREMENTS

• Grade 12
• One (1) to four (4) years’ experience in a Call Centre Environment
• Travel or relevant qualification will be an advantage
• Valid Covid-19 vaccination card
• Excellent communication in English – speak, read and write
• Solid computer literacy
• Excellent phone etiquette
• No criminal or credit record
• Able to work on weekends, public holidays and flexible hours as required
• Own transport would be an advantage.

SHIFTS ROTATIONAL:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

PERSONAL ATTRIBUTES

• Punctual
• Excellent understanding or experience of delivering great customer service to a customer
• High degree of patience and assertiveness
• Conflict resolution skills
• Immaculate time keeping
• Trustworthy, professional and reliable, including dealing with confidential information
• The ability to work well under pressure
• Practice good time management and willingness to work longer than normal office hours
• Remains focused in order to handle objections
• Customer focused and service orientated.