Customer Support & Sales Agent

Full-Time (40 hrs/week) | Fully Remote
Location:
South Africa (U.S. Work Hours)

As a Customer Support & Sales Agent, you will handle inbound card activation calls from U.S. customers who have received their credit card in the mail. Your primary responsibility is to verify customer identity, activate the card, and guide customers through a short, scripted flow that includes optional add-on or down-sell offers.

This is a structured, process-driven role, not a cold sales position. You will work within the company’s internal agent tool, which provides exact prompts, compliance language, and step-by-step guidance throughout each call.

Agents who succeed in this role are clear communicators, comfortable speaking with U.S. consumers, and able to balance customer service professionalism with light, compliant consultative selling.

• Handle inbound phone calls from U.S.
  
  -based customers activating their credit cards

• Follow strict identity verification, security, and compliance workflows

• Clearly read and deliver scripted prompts within the company’s internal system

• Present and explain optional add-on or down-sell offers when prompted

• Maintain a calm, professional, and empathetic tone when speaking with financially sensitive customers

• Accurately document call outcomes and follow required call procedures

• Meet attendance, quality, and performance expectations in a fast-scaling environment

• High accuracy and compliance in identity verification and call execution

• Strong customer satisfaction and professional call handling

• Consistent attendance and schedule reliability

• Ability to convert a portion of eligible calls into approved add-on sales (commission-based)

• Comfort working within highly structured systems, scripts, and compliance requirements

• Excellent spoken English with a U.S.
  
  -friendly accent

• Strong cultural familiarity with U.S. customers and communication styles

• Previous experience in customer support, call centers, sales, or financial services

• Confident speaking on the phone and following scripted workflows precisely

• Detail-oriented and comfortable working in regulated or compliance-driven environments

• Reliable high-speed internet connection and a professional home workspace

• Open to performance tracking, quality monitoring, and structured feedback

• South Africa–based candidates strongly preferred due to language proficiency, time zone alignment, and cultural fit

• Full-time: 40 hours per week

• 24/7 operation with higher call volumes during U.S. business hours (EST)

• Schedules may include day, evening, or overnight shifts depending on coverage needs

• Competitive, market-aligned monthly base compensation

• Commission or performance-based incentives tied to successful add-on sales

• Stable, long-term opportunity within a rapidly scaling organization

• Join a high-growth fintech launch from the ground up

• Be part of a team expected to scale from 10–15 agents to hundreds within months

• Work in a highly structured environment with clear systems, expectations, and support

• Long-term growth opportunity as the company expands nationally