Tourvest Management - Groups & Group Series Specialist

Groups & Group Series Specialist

Location:

Bryanston, Johannesburg

Type:
Office Based (Full Time)

Salary:
Competitive and dependent on relevant experience

Posted: 10 months ago

• Matric / Grade 12
• 3 – 5 years inbound tourism industry experience
• Experience in Groups & Group Series
• Understanding of complex and detailed costing and itineraries for groups
• Travel & Tourism qualification would be preferable
• Tourplan knowledge and execution would be preferable
• Knowledge of customers’ needs / experience dealing with the German market would be preferable
• Excellent South African and Regional geographic knowledge
• Strong logistical knowledge

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Good interpersonal skills
• Good problem‑solving skills
• Negotiation and liaison ability
• Research skills

• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agents
• Assess client needs in terms of special interests, special needs, and affordability/budget
• Respond to written requests and provide written confirmations
• Quoting of all services requested by clients within the required turnaround time
• Loading reservations and PCM on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents regarding status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Manage allocations
• Manage rooming lists deadlines
• Documentation Management of all Reservations:
• Itinerary planning and layout
• Compile travel packs for clients
• Vouchers
• Rooming lists
• Filing
• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and account queries
• Book tour guides services as required
• Manage MOD phone and queries as required

• Maintain contact with client during period of travel
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

• Full understanding and follow‑through of all divisional procedures and policies
• Submit timely reports as requested and adhere to deadlines

• Ensure client expectations are met and the highest delivery of service is driven through the business
• Ensure that clients are offered the best available price and product
• Build and retain relationships with clients
• Ensure effective communication with clients at all times
• Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously

• Ensure that the best rates are always negotiated and secured
• Understanding supplier products
• Establishing best product
• Personal development on destinations and products

• Pro-actively get involved
• Assist in areas of expertise
• Flexibility to assist colleagues out of normal office hours, when and if required

• Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows
• Keep abreast of industry trends
• Attend all internal training interventions