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Call Centre Supervisor

Job in Johannesburg, 2000, South Africa
Listing for: Tailormade Solution
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support, Client Relationship Manager
Job Description & How to Apply Below

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.

  • Grade 12 (minimum)
  • Call centre experience essential
  • Well versed in disciplinary procedures
  • Able to roster and rotate staff on a daily basis
  • Attention to detail
  • Ability to listen attentively
  • Is aware of correct telephone etiquette
  • Keeps client relationships at a professional level
  • Maintains high levels of integrity
  • Is passionate and enthusiastic
  • Good organisational skills
  • Good people skills in order to deal with clients at various levels
  • Uses Initiative
  • Ability to work under pressure
  • Computer Literate
  • Criminally Clear
  • Able to work on weekends
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