Dialler Campaign Specialist Job Johannesburg area,South Africa,Business

Description

To plan, develop and implement effective dialer campaign strategies across a range of departments through the management of the dialer

Hello Future Dialler Campaign Specialist

Welcome to Wes Bank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As a Dialler Campaign Specialist, you will be responsible to provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations

Are You Someone Who Can

Generate the necessary ad hoc and compliance reports.

To plan, develop and implement effective dialer campaign strategies across a range of departments through the management of the dialer

Administer and capture exception codes for schedules.

Escalate system problems when and if necessary, as per the procedure.

Create and administer dialling strategies and campaigns

Monitor blended service levels

Track real time performance

Identify deviations from schedules, highlighted to relevant role players to ensure compliance and inform Team leaders of deviations from Schedule.

Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Validate deviations before updating the relevant systems.

Deploy daily interactive SMS campaigns

Set up weekly meetings with stakeholders to discuss campaign performance

Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality

Adhere to quality standards, turnaround times and Company policies and procedures

Complete relevant administration, reporting and updating of information accurately and on time

Flag opportunities to migrate to platform and supports the use of technology in process and system improvements

You Will Be an Ideal Candidate If You Have

Education
:

Minimum:
Grade 12

Preferred:
Associate’s certification in Statistics, Information Technology or a related field.

Experience
:

3–5 years in a real-time or workforce management role within a contact center.

Familiarity with call center metrics and KPIs.

Technical Skills
:

Proficiency in internal systems and Microsoft Excel.

You will have access to:

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

We can be a match if you are / have

Adaptable and curious

Thrive in a collaborative environment

Conceptual and Big Picture Thinking

Ethical Judgement

Strategic Thinking

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with First Rand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/02/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.


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