Senior Specialist: Business Transformation Job Johannesburg area,South Africa,Business

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Role Purpose/Business Unit:

The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Your responsibilities will include:

Key Accountabilities and Decision Ownership:

Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth.

Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics.

Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design.

Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects

Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects.

Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels.

Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations

Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering.

Design new processes to enhance efficiency and effectiveness across the organisation

Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives.

Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards.

Proactively identify and manage project risks, dependencies and the critical path

Stakeholder and Relationship Management

Collaborate with project managers to define project scope, develop project plans, and track progress against key milestones.

Support the implementation and testing of new systems and processes

Build and maintain strong relationships with executive leadership, department heads, and other key stakeholders.

Develop and deliver regular, transparent status reports to the BTO leadership and key stakeholders

Effectively communicate the value proposition of transformation initiatives to all levels of the organisation.

Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives

Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.

The ideal candidate for this role will have:

B Degree in Business Administration/Equivalent

A Post Graduate Degree in Technology or a related field is advantageous

5 - 8 years of experience in business transformation, process improvement, or a related field with demonstrated experience in:
Proven experience in conducting business needs analysis, requirements gathering, and process mapping.

Strong analytical and problem-solving skills with the ability to analyse data and draw meaningful insights.

Experience with data analysis and visualization tools (, Tableau, Power BI, Excel).Knowledge of and experience in Agile methodologies and project management.

Excellent communication, presentation, and interpersonal skills.

Strong attention to detail and…


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