Customer Success Specialist

Responsibilities

• Act as strategic partners to clients
• Serve as an innovation agent to drive change for faster reaction to market requirements
• Become a market expert in one or more categories/industry segments
• Onboard clients on the GfK Newron platform
• Drive adoption (activation, reactivation, engagement) of GfK Newron within client organizations by demonstrating clear ROI
• Drive GfK Newron usage with senior stakeholders in client organizations wherever relevant
• Develop fact-based answers to complex key business questions
• Deliver insightful presentations and actionable recommendations to clients
• Coordinate client services across countries and categories wherever relevant
• Identify leads for cross-sell and upsell opportunities with clients
• Help improve renewal rate by demonstrating clear business outcome and value
• Measure client perceptions of GfK plans and improve negative perceptions while leveraging positive perceptions

• Collect and provide feedback to product teams on GfK Newron platform functionality and to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally and internationally (optional)
• Run final quality checks for the GfK seal of quality wherever relevantli>
• Validate / conduct QC to guarantee the GfK seal of quality wherever relevant
• Own the reporting being delivered to clients, including end‑to‑end process from data‑in to reporting out
• Understand retailers on panel and off panel (and missing data) and work with retail on onboarding priority retailers
• Understand and apply RACI between Retail MI and Ops
• Live the four values:
  Customers are core, Better ever day, One GfK, and Commitment to Trust & Quality

• Flexible working environment
• Volunteer time off
• Linked In Learning
• Employee‑Assistance‑Program (EAP)

NIQ is the world’s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior. In partnership with GfK, NIQ brings together industry leaders to deliver the Full View through advanced analytics and state‑of‑the‑art platforms across 100 markets covering more than 90% of the world’s population.

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions are made without regard to protected characteristics. We invite individuals who share our dedication to inclusivity and equity to join us.

Full‑time