BPO Business Development Manager

The BPO Business Development Manager is responsible for driving revenue growth through the acquisition of new clients for our Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact centre and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions. The successful candidate will thrive in a fast-paced, entrepreneurial environment and possess the ability to independently hunt, engage, and close deals across multiple verticals.

What you'll do:

• New Business Acquisition:
  Identify, qualify, and close new business opportunities for inbound/outbound contact centre, back-office, and support services.
• Pipeline Development:
  Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, existing market connections, partnerships, conferences, and digital channels.
• Contribute to strategic business planning, pricing models, and revenue forecasting.
• Client Engagement:
  Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.
• Market Expansion:
  Penetrate new verticals not limited to retail, healthcare, financial services, e-commerce, Energy, and Telco by tailoring messaging to client pain points.
• Collaboration:
  
  Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.
• Reporting & Forecasting:
  Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.
• Brand Representation:
  Represent our BPO at trade shows, industry events, webinars, and client meetings as a trusted thought partner and consultative seller.

Your Expertise:

• 5+ years of business development or enterprise sales experience in BPO, contact centre outsourcing, or SaaS with a CX focus.
• Proven track record of consistently meeting or exceeding sales quotas (R20M+ annually).
• Experience selling complex, multi-stakeholder solutions with long sales cycles.
• Familiarity with CRM systems, Linked In Sales Navigator, and outreach tools.
• Deep understanding of contact centre KPIs, SLA metrics, workforce management, scheduling and outsourcing value propositions.
• Strong presentation, proposal writing, and negotiation skills.
• Highly self-directed, resourceful, and accountable for results.
• Experience selling to mid-market or enterprise clients in regulated industries (e.g. retail, healthcare, finance, Energy, and telecom).
• Knowledge of local, nearshore, and offshore delivery models.
• Familiarity with RFP processes, contract and price structuring in outsourced services.

Key Competencies:

• Hunter Mentality – Driven to win new logos and build from scratch
• Consultative Approach – Skilled at diagnosing client needs and proposing tailored solutions
• Resilience – Comfortable with ambiguity, rejection, and long sales cycles
• Collaboration – Effective working cross-functionally with marketing, operations, and leadership
• Strategic Thinking – Able to identify whitespace and design entry