Chief Sales Officer

Requirements

• A degree in Business Administration, Marketing, or related field (MBA preferred)
• Minimum 10 years’ experience in senior sales leadership roles
• Proven track record in ERP or municipal/public sector systems is highly advantageous
• Proven experience managing large, distributed sales teams and partner networks
• Strong understanding of municipal governance, procurement and digital transformation
• Excellent communication and interpersonal abilities, with the capacity to advise and influence executive management
• Exceptional analytical, strategic thinking and problem-solving skills
• Exemplary leadership qualities with the ability to inspire and manage teams towards achieving excellence in operations
• Strong understanding of market dynamics, customer needs and the competitive landscape
• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Define and implement sales strategies that align with the business’ growth ambitions and market goals
• Drive revenue generation and profitability across new business, upsells, and renewals
• Lead pipeline forecasting, budgeting and strategic planning in alignment with EXCO
• Develop account-based sales strategies to deepen client relationships and expand footprint

• Build and manage a high-performing sales team; recruit, coach and develop talent
• Set KPIs and performance metrics for sales, partner and client relations teams
• Foster a performance-driven culture with a strong focus on execution and accountability

• Oversee market segmentation, go-to-market planning, and territory expansion strategies
• Monitor market trends, competitive threats and stakeholder sentiment to inform action plans
• Collaborate with marketing and technology to ensure brand alignment and product market fit

• Manage strategic relationships, commercial agreements and give input to field agents’ frameworks
• Engage government, municipalities, and strategic entities to drive public sector influence
• Represent the business at client meetings, industry forums and executive engagements

• Lead CRM strategy, ensuring data accuracy and actionable sales intelligence
• Champion adoption and optimisation of Salesforce (or equivalent CRM systems)
• Work with the CTO to ensure sales tools and platforms support strategic goals

• Drive structured client engagement models that enhance satisfaction and retention
• Ensure feedback loops between client relations and product / marketing teams
• Lead the development of testimonials, case studies and win stories

• Ensure alignment with public sector procurement and regulatory frameworks
• Report on performance, risks and opportunities to EXCO
• Uphold corporate ethics and compliance across all commercial activities