Specialist Customer Journey Architect

• Statistics an advantage
• 0-5 years of experience in Business process development, continuous improvement and compliance
• 3 years working experience
• Computer skills especially MS Office and Business Process Management tools
• Strong analytical skills with a demonstrated ability to analyse business processes and workflows

Responsibilities:

• Business Analytics Management
• Contribute to development of subject matter expertise regarding current and future processes within business intelligence.
• Agile business analysis to document detailed requirements for business change.
• Eliciting requirements from different stakeholders in order to give appropriate recommendations.
• Recording and representing.
• Business Process Flow Management
• Improve process efficiency by the set targets per segment
• Process documentation for process visibility.
• Communicate core process changes to relevant stakeholders.
• Monitor process performance by submitting requirements for building triggers to monitor the processes.
• Monitor and report business process performance against accepted standards and KPIs.
• Develop and support data capture and data management processes for core systems to support the delivery of identified projects
• Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
• Outside-In thinking and Automation of core business processes Customer experience
• Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process.
• Identify and document the change requirements as informed by different data analysis.
• Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
• Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders