Consumer Card Product Manager

Job Title: Consumer Card Product Manager

Term: 12 months

Location: Johannesburg, South Africa

Division: Africa

Reports to: Head of Consumer Banking

Relevant experience: Credit card business, Card payments, Card operations

• Based in Johannesburg
• 10 yrs experience in credit card and card payment business

Client is a South African bank seeking a dynamic and strategic individual to deliver the Consumer Card strategy (i.e. credit card), and boost the profitability of the Consumer Card portfolio. In this role, the individual will not only drive business growth but also ensure that the company consistently exceed customers expectations

• Manage the Consumer card (i.e. credit) product lifecycle with high impact
• Build and manage high quality product roadmaps based on business vision and strategy
• Define business problems, desired customer experience, vision and product strategy
• Analyse customer needs, current market trends, and potential partnerships from an ROI and build-vs.
  
  -buy perspective
• Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive onboarding and enablement of key products
• Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time
• Partner with the relevant teams to identify, influence and project manage development of priority CVP enhancements and key channel requirements (i.e. landing page enhancements)
• Identify the gaps and pain points in the existing processes and drive improvements
• Deep dive on issues and develop solutions for short (tactical) and long term (strategic)
• Strategize appropriate go-to-market and launch plans for key products, in conjunction with Marketing
• Collaborate with Segment teams to drive adoption and cross-sell of the Consumer product suite
• Drive penetration of card products within Consumer sub-segments
• Enable frontline with the necessary knowledge and support to right sell, based on customer needs
• Work with credit to drive efficiencies that support sales growth, like, optimising credit appetite, driving immediate scoring and removing barriers to better support sales
• Develop, launch and grow alternative sales channels like digital/outbound
• Optimise the customer lifecycle management and portfolio performance through campaigns, etc.

• Bachelors Degree (or equivalent) in Commerce
• Overall 5-10 years experience in banking or financial services, with atleast 3 years in a management role
• Experience in payments/card product management with a proven track record of developing and driving execution of product strategy as well as strong technical pre-sales and implementation skills
• Experience owning/managing large program or projects
• Proven success in overseeing all elements of the product development lifecycle
• High effectiveness in managing cross-functional teams
• Experience in delivering finely tuned product marketing strategies
• Exceptional verbal and written skills

• Prior experience in credit card product management, financial services or credit card operations.
• Experience managing the entire credit card product lifecycle, from ideation and development to launch and post launch optimization
• Familiarity with Agile frameworks for iterative product development and delivery
• Ability to mange multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
• Experience developing and executing marketing campaigns to promote credit card products.
• Ability to provide sales team with tools, training and resources needed to sell the product effectively.