Field Service Technician

Overview

Together, we keep everyday life moving to build a better tomorrow. Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you. We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

• $3000 sign on bonus
• Employees First way of life: experience easiness, empowerment and excellence every day at work
• Comprehensive benefit package including health, vision, dental, voluntary life/disability insurance on first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral program
• Company cell phone, laptop and/or credit card provided as needed for company business

To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following best practice in all administrative and technical activities.

• Technical and product knowledge
  • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
  • Staying up to date with technical specifications of relevant equipment
• Managing the customer
  • Respond to customer in a way instructed by the District Service Manager to maximize customer satisfaction
  • Follow Hiab Customer Satisfaction Guidelines
• Risk management
  • Protect self and others
  • Follow applicable safety rules, agreed working practices and environmental requirements
  • Alert District Service Manager if equipment safety is jeopardized due to any reason
  • Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
  • Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
  • Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
• Service process
  • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
  • Submit regular reports in the format specified by District Service Manager
  • Keep adequate records and maintain documentation in line with agreed standards
• Commercial Awareness and Cost Effectiveness
  • Plan and manage time and resources for maximum benefit of Hiab and the customer
  • Make judgments about the most cost effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer
  • Manage and protect the security and traceability of spare parts
• New business opportunities
  • Recognize sales opportunities and communicate to District Service Manager
• Continuous Improvement
  • Provide feedback to District Service Manager to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency