Service Technician

Overview

You will be part of Hiab. Hiab offers a variety of different career possibilities for different backgrounds and ambitions. We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may be what we seek to shape the future of Hiab and our industry. We offer a comprehensive benefits package and opportunities for career growth.

• Sign-on bonus: $3000
• Employees First:
  Easiness, Empowerment and Excellence at work
• Comprehensive benefits package including health, vision, dental, company-paid and voluntary life insurance from first day
• 401(k) program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral program
• Company cell phone, laptop and/or credit card provided for business use

To perform service, including preventive maintenance, safety checks, corrective actions, upgrades and refurbishment on equipment at assigned Hiab locations in line with managers’ instructions. Responsible for contributing to productive customer relationships and following best practices in all administrative and technical activities.

• Technical and Product Knowledge
• Staying up to date with technical developments via internal service bulletins and courses as instructed by the District Service Manager
• Staying up to date with technical specifications of relevant equipment

• Managing the Customer
• Respond to customers as instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

• Risk Management
• Protect self and others; follow safety rules, working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized for any reason
• Respect and protect Hiab and third-party property and business activities

• Inspect, troubleshoot, report, plan and conduct service or repair as instructed by the District Service Manager
• Submit regular reports in the format specified by the District Service Manager
• Keep records and maintain documentation in line with agreed standards

• Plan and manage time and resources for maximum benefit to Hiab and the customer
• Make cost-effective and efficient judgments for service delivery
• Maintain documentation to ensure accurate invoicing
• Manage and protect the security and traceability of spare parts

• Recognize sales opportunities and communicate to the District Service Manager

• Provide feedback to the District Service Manager to support continuous quality improvement
• Suggest improvements to enhance service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct yourself in a way that promotes a positive image of the Hiab brand and follow Quality System rules
• Other duties as assigned

Ability to perform assigned duties in a safe, compliant, and professional manner and to contribute to Hiab’s service quality and customer satisfaction.