Dispatcher, Customer Service​/HelpDesk

100% Employee-Owned | Become Our Next Millionaire!

Do you want to build a secure future for yourself and your family? At Alliance Material Handling, we don’t just offer jobs—we offer ownership. As a 100% Employee-Owned company, every team member plays a direct role in our success, sharing in the wealth they help create. Hard work here doesn’t just pay off—it builds long-term financial security.

We’re on the hunt for a Service Dispatcher who thrives in a fast-paced environment, keeps things running like clockwork, and loves delivering top-tier service. If you’re organized, proactive, and ready to be more than just another employee—keep reading.

• Employee Ownership (ESOP) – Build real wealth for your future
• Competitive Pay + Monthly Bonus Program
• Multiple Healthcare Options (Medical, Dental, Vision)
• 401(k) with Company Match
• Paid Time Off & Holidays

• Own Your Inbox: Start your day by responding to early morning emails, closing out overnight electronic work orders, and setting up jobs for early-shift technicians.
• Monitor & Respond: Keep a sharp eye on Crown E-Orders and respond to calls in line with service level agreements.
• Keep Work on Track: Manage technician work-in-progress (WIP)—make sure nothing is over 14 days unless there’s a valid reason (like a parts delay or pending NTE).
• Stay On Top of Work Orders: Review and post work orders throughout the day, verifying labor and parts. Collaborate with FSMs and the parts manager as needed.
• Handle Service Calls with Care:
  • Verify account status, collect payment info or PO numbers.
  • Confirm billing and shipping info.
  • Gather unit details and schedule service windows with the customer.
  • Ensure technicians are fully informed before heading out.
• Support Quoting: Work with road techs to build and submit repair quotes within 72 hours. Partner with the parts team to get everything accurate before sending.
• Planned Maintenance: Set up new PM agreements as they come in. Assign PMs before each new month begins. Schedule with customers ahead of time, and coordinate with parts before techs are dispatched.
• Daily Team Updates: Keep your team’s daily report current so nothing slips through the cracks.
• Collaborate: Coordinate with other dispatchers to ensure full coverage—especially during high-volume times, holidays, or unexpected absences.

• Proven experience as a dispatcher in a fast-paced environment
• Associate’s Degree required;
  Bachelor’s Degree preferred
• Excellent communication, time management, and organizational skills
• Strong multitasking ability—you're comfortable juggling phone lines, emails, and schedules
• Proficiency in Microsoft Outlook and Excel
• Exceptional customer service instincts—you know how to make people feel heard
• Working knowledge of Maryland, Virginia, West Virginia, and DC
• Bonus if you have mechanical knowledge or experience with Equip Soft (our billing/service platform)
• Ability to sit for extended periods—this role is desk-based but critical

Ready to take control of your career and your future? Join a company where you're not just an employee—you’re an owner.

Apply today and start your path to becoming our next millionaire!