Dispatcher, Trades ​/ Skilled Labor

MIH Systems Group is a growing company in the evolving field of building commissioning. Specializing in the optimization of complex building systems, our team provides value to clients from the design stages of new construction through operating existing buildings. The MIH team consists of experienced professionals focused on logistical, energy, and cost-effective solutions for our clients.

Dispatcher – MIH is hiring an HVAC dispatcher who will coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. You will communicate with customers to understand issues, provide updates, and address concerns, while maintaining detailed records in dispatching software. This is a great role for someone with strong customer service and organizational skills. You’ll work alongside our team in our Jersey City office and support technicians from the region.

• Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status.
• Maintain constant communication with HVAC technicians in the field via phone, radio, or dispatch software.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Update the company’s dispatching software or system with accurate and timely information.
• Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
• Partner with sales and service departments to align on job priorities and customer needs.
• Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Provide excellent customer service and address customer concerns promptly and professionally.

• Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry.
• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.

MIH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Ambient Enterprises’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

This section is provided to comply with EEO reporting requirements.

Disability Self-Identification
:
The following information is requested on a voluntary basis for federal reporting purposes. This form is confidential and used solely for EEO reporting. Completion is voluntary and will not affect your employment status.