Shift Lead

Overview

The Shift Lead at Chick-fil-A is responsible for managing daily restaurant operations, ensuring that high standards of customer service, food quality, and team performance are consistently met. They are the face of Chick-fil-A, embodying the mission statement of Winning Hearts Everyday. A Shift Lead consistently demonstrates our core values (Integrity, Grit and Servant's Heart) and embraces the Chick-fil-A culture. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times.

This role ensures that Chick-fil-A’s high standards for quality, efficiency, and service are met. The Shift Lead also helps with administrative tasks such as staff training and assisting Team Leads with their goals for the business. A Shift Lead focuses on completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Lead lead by example and set the tone that others will follow.

• Full-time

• A fun and challenging work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Health benefits
• Reimbursement for Scholarship (Education assistance)
• Transportation reimbursement
• Up to $2500 CFA Scholarship
• Paid Time Off
• Uniform allowance
• Participate in bonus plan (performance based)
• Growth opportunities for leadership and mentorship
• Meal allowance
• 401K and 401K matching
• Life insurance

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
• Ability to lead and encourage others

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.