Senior General Manager

Overview

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior General Manager

What this job involves

As a Senior General Manager at JLL, you will lead and oversee comprehensive real estate operations while driving strategic business growth. This executive role requires you to manage complex client relationships, deliver exceptional service outcomes, and guide cross-functional teams toward ambitious performance targets. You will be responsible for developing and executing business strategies that align with JLL's vision of shaping a brighter way for our clients, ourselves, and our fellow employees.

The position demands strong leadership capabilities as you will mentor managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. You will work closely with regional leadership to identify growth opportunities, optimize resource allocation, and maintain JLL's reputation for innovation and client-centric solutions. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this role ideal for an experienced leader ready to make a significant impact in the commercial real estate industry.

What your day-to-day will look like

• Oversee operational performance across a portfolio of class A office properties, ensuring delivery excellence and client satisfaction metrics
• Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner
• Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance locally and with colleagues across the globe
• Collaborate with regional and global leadership teams to implement best practices and drive organizational and client objectives
• Manage P&L responsibility, including budget development, forecasting, and resource optimization
• Present to client, senior leadership and other key stakeholders on business performance and strategic initiatives
• Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams
• Asset-specific responsibilities include: detailed financial management, participation and support of leasing efforts, tenant relations and retention oversight; comprehensive operational and facilities management; contract management processes, procedures and approval, which will involve Owner-engaged service partnerships; asset positioning and capital plan preparation and oversight

Required qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or related field
• 15+ years of progressive leadership experience in commercial real estate or related professional services
• Proven track record of managing large-scale operations with P&L responsibility exceeding $50 million annually
• Strong business development skills with demonstrated ability to secure and grow major client relationships
• Experience leading and developing management teams of 25+ professionals
• Advanced financial acumen including budgeting, forecasting, and performance analysis capabilities
• Excellent communication and presentation skills for executive-level audiences and stakeholder management
• Deep understanding of commercial real estate markets, trends, and industry best practices

Preferred qualifications

• Master's degree in Business Administration (MBA) or related advanced degree
• Professional certifications such as RPA, CCIM, SIOR, CPM, or equivalent industry credentials
• Experience with global real estate operations and cross-cultural team management
• Track record of successful mergers, acquisitions, or major business integrations
• Technolog…