National Logistics Customer Onboarding Manager

It's more than a job

Customer onboarding is a critical phase of the customer lifecycle, directly impacting customer satisfaction, retention, and long-term partnership success. This leader will deploy standardized onboarding methodologies, foster a strong project management and learning culture, and ensure alignment with global Customer Onboarding standards and initiatives. At Kuehne+Nagel, our work really contributes to more than we realize.

• Provide national leadership for the U.S. Customer Onboarding function, guiding onboarding leaders and project managers through strong governance, coaching, and execution excellence.
• Drive both strategic evolution and day-to-day execution of the Customer Onboarding operating model to support scalable growth and consistency.
• Lead capability development by ensuring onboarding teams and Project Managers are fully trained, equipped, and prepared to meet Kuehne+Nagel and customer expectations.
• Assess skill gaps and partner with Corporate and Universal Standards teams to design and deliver targeted training and development programs.
• Deploy and enforce Global Customer Onboarding standards, project management methodologies, and risk governance across U.S. operations.
• Embed continuous improvement through lessons‑learned feedback loops, disciplined process control, and repeatable execution practices.
• Ensure effective use of onboarding technology and tools while delivering a seamless customer experience that minimizes operational and financial risk and supports customer retention and growth.

• 10–12 years of progressive experience in customer onboarding, implementation, project management, operations, or a related discipline within logistics, supply chain, or complex service environments.
• 5–7 years of people leadership experience, including leading managers, project managers, or cross‑functional teams.
• Demonstrated experience deploying standardized processes and governance across multiple sites or regions.
• Experience operating within a matrixed or global standards‑driven organization preferred.

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes our daily lives – from the goods we consume, to the healthcare we need. At Kuehne+Nagel, your day-to-day work goes beyond logistics;
It accompanies the small and big moments of everyone around the world.

As a global leader with a strong structure and a forward‑looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we're helping deliver life‑saving medicines, developing sustainable transportation solutions, or supporting local charities, your career will contribute to much more than you imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST;
Monday through Friday or via e‑mail at:  with the nature of your request. We will answer your inquiry within 24 hours.