Sr. Manager, Seller Operations

Responsibilities

• Manage a group of managers to invent for customer experience and simplify for operation efficiency.
• Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions.
• Guide the team towards continuous improvements using data, metrics, and customer feedback.
• Develop operations process to achieve business goals and to obsess the customer.
• Manage complex operational issues by developing, tracking and analyzing key performance indicators.
• Provide regular performance metrics report focusing on operational excellence and customer experience.
• Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers.
• Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches.
• Be the Voice of the Customer and provide feedback to the team to improve customer experience.
• Handle complex problems/efforts, decisions, and escalations.
• Communicate and drives strategic initiatives.
• Ensure the right people are in the right job and creates leadership opportunities.

• Rich experiences in managing large operations/customer service teams with extensive knowledge in Logistics.
• Ability to attract, develop & retain talents in the organization.
• Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
• Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
• 15+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management.
• Customer-facing and interaction skills with high level of customer orientation.

• Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
• Experience in cross border logistics in e-commerce.
• Certified in Quality, Six Sigma, or Lean.
• Proven experience in leading cross-functional projects and managing company-wide programs.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.