Team Lead, Event Technology

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the '200 Top Marketing Agencies' in 2024, 2023, & 2022 by Chief Marketer.

Jersey City, NJ - Hybrid (3 days in office)

In this role, the Team Lead, Event Technology is responsible for collaborating with the Team Manager, Event Technology for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management.

• Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture
• Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process
• Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses.
• Ensure the team maintains strong, positive relationships with clients.
• Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning.
• FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible
• Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale.
• Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes.
• Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Liaise with stakeholders to refine work streams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change
• Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements
• Manage up; raise and elevate potential concerns and successes to management on a regular reporting basis
• Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance
• Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed
• Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts
• Assist with navigating Event Technology staffing requests, considering individual team members capacities and capabilities
• Responsible for capacity management and flagging when scalable resources are needed
• Delivery of consistent service excellence across multiple clients’ relationships and assigned projects, and pro-actively encourage quality improvement
• Take the lead in deepening client relationships through proactive professional consultation and advice where applicable
• Build excellent relations with clients through positive, precise, clear verbal and written communications
• Deepen client relationships through increased service range innovation
• Work seamlessly…