Technology Upgrade & Coordination Analyst

Must Have Technical/Functional Skills

Technical Skills

Strong understanding of Windows and Linux platforms (primary focus of the role).

Knowledge of OS/DB/framework upgrade cycles, EOL/EOS processes, and remediation practices.

* Familiarity with infrastructure components:

o Databases (DBA)

o Middleware

o IIS/App servers

o Cloud platforms

o Citrix

o Networking

* Hands-on experience with JIRA and Service Now for workflow tracking.

* Ability to work with environment provisioning, build sheets, access management, and deployment coordination.
* (Nice to have) Exposure to Mainframe / AS400 platforms.

Functional Skills

* Strong planning and coordination abilities for multi-application upgrade programs.

* Experience handling risk, issue, and dependency management.

* Understanding of change management processes (CRQ/REQ/WO).

* Experience with compliance and governance frameworks (UCAL, SOX, security controls).

* Ability to prepare and maintain documentation: one-pagers, runbooks, rollback plans, RACI, timelines.

* Excellent communication and stakeholder management skills across technical and leadership groups.

Roles & Responsibilities

1. Upgrade Planning & Coordination

* Support creation of upgrade roadmaps, milestones, and detailed cutover plans for multiple AITs.

* Coordinate environment readiness across DEV/UAT/PROD/CNR.

* Manage provisioning, build sheets, and access setup.

* Align dependencies with DBA, Middleware, App/IIS, Cloud, Citrix, and Networking teams.

2. Execution & Governance

* Participate in standups, checkpoints, and governance meetings.

* Track and manage risks, issues, blockers, dependencies, and CRQs.

* Ensure EOL/EOS items are remediated within committed timelines; escalate where required.

* Support change readiness including HLD/LLD approvals, build status, test completion, and sign-offs.

3. Documentation & Compliance

* Prepare and maintain documentation: one-pagers, timelines, RACI charts, runbooks, rollback procedures.

* Maintain hygiene in JIRA and Service Now-statuses, comments, links to CRQ/REQ/WO.

* Ensure adherence to UCAL/SOX standards, security controls, and audit/regulatory requirements.

4. Communication & Stakeholder Management

* Act as primary coordinator between AIT teams, infrastructure, vendors, and partner groups.

* Provide clear and timely status reporting including RAG statuses, risks/mitigations, and decisions required.

* Prepare and deliver updates for leadership forums.

5. Testing & Cutover Support

* Coordinate performance, functional, regression, and UAT testing cycles.

* Support cutover planning, execution, and post-upgrade validation activities.

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $120,000 a year