Associate II, Technical Delivery Claims

At AIG, we are reimagining the way we help customers manage risk. Join us as a Claims Functional & Technical Lead within Global Claims Technology to play a pivotal role in advancing our Claims Transformation agenda.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals.

AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

This role will serve as a User Experience and Data Visualization specialist, acting as the critical bridge between Claims business stakeholders and technology teams to design intuitive user interfaces and create compelling data visualizations that support Claims initiatives. The role focuses on enhancing user experience, translating complex data into actionable insights, and supporting business analysis activities through visual design excellence. You will work closely with Claims leadership, operations, business analysts, and technology teams to ensure solutions are user-centered, visually compelling, and aligned with our Claims Technology North Star.

• Develop deep understanding of our Claims business processes, operational workflows, and performance drivers to identify, articulate, and address critical business needs.
• Design and prototype user interfaces for Claims applications, focusing on user experience optimization and stakeholder needs assessment.
• Create compelling data visualizations, dashboards, and reporting interfaces that transform complex Claims data into actionable business insights.
• Support business analysis activities by translating requirements into wireframes, user journey maps, and visual documentation.
• Collaborate with Claims stakeholders and IT partners to understand user needs and design requirements that contribute to digital transformation planning.
• Assist with requirements gathering through user research, usability testing, and stakeholder interviews during Agile planning and delivery milestones.
• Partner with business and technology teams to design user-centered solutions and data presentation approaches that advance the Claims Technology North Star.
• Document user interface specifications, design systems, and data visualization standards to ensure consistency across delivery teams.
• Support project execution through design deliverables, user acceptance criteria, and visual communication of project outcomes.

• Experience with in the insurance and/or financial services industry.
• Experience in engagement with teams across multiple disciplines (business, operations, and technology functions).
• Experience with Agile methodologies, business process design, and enterprise change frameworks.
• Analytical, data-driven mindset with attention to detail.

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position in Jersey City, NJ, is $56,000–$89,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

Veterans encouraged to apply.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

IT - Information Technology AIG Claims, Inc.