JPMC Assistant, Product Associate

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.

The Employee Experience (EX) Virtual Agent product team is expanding to build, scale, and run the core product capabilities for the Employee Assistant. We are in uncharted territory—there is no playbook for what we’re doing. In this associate-level product management role, you will support multiple work streams and be exposed to all aspects of the product, including knowledge management, operations, change management, agentic workflows, and other major components of the program.

We’re looking for someone comfortable with ambiguity, willing to learn, and ready to adapt as we go.

As an Associate, Product Management, you’ll be a hands-on contributor who helps connect feedback and performance data to meaningful product outcomes. You’ll partner closely with product managers, engineering, operations, risk, and change teams to help the Employee Assistant improve with each interaction. This is a high-impact, high-visibility role within the product team where you’ll roll up your sleeves and help wherever needed.

• Support product managers across end-to-end work streams to scale the Employee Assistant globally; help define requirements, write user stories, groom backlogs, and track dependencies
• Partner with operations and risk to monitor conversations for compliance, flag deviations from firm risk and control standards, and help update guardrails and runbooks
• Assist in designing, testing, and iterating agentic workflows and tooling integrations; contribute to prompt design, evaluation, and experiment plans
• Assist end-to-end QA and UAT execution for new features; log issues, track fixes, and validate releases
• Maintain clear documentation including PRDs, decision logs, workflow maps, runbooks, and onboarding guides
• Embrace ambiguity—learn quickly, jump in where needed, and help us build the playbook as we go

• 3+ years of experience (or equivalent internships/projects) in product management, product operations, business analysis, or data analytics
• Strong curiosity and ownership mindset; hard-working, detail-oriented generalist who digs into problems and sees them through
• Comfort with ambiguity and change; adaptable, resilient, and eager to learn in a fast-moving environment
• Analytical skills with the ability to work with data (Excel or similar); exposure to SQL or data visualization tools
• Technical familiarity preferred but not required (APIs, JSON, logging/monitoring, scripting languages like Python, or version control)
• Exposure to conversational AI or chatbots is a plus (intents, NLU, prompt evaluation, RAG, guardrails) or strong willingness to learn
• Clear written and verbal communication; ability to collaborate cross-functionally and summarize complex topics simply
• Strong organizational and project management skills; able to manage multiple threads, drive follow-through, and keep stakeholders aligned
• Risk and control mindset with commitment to compliance and responsible AI practices
• Bachelor’s degree in a business, technical, or related field

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness…