Senior Engagement Manager , Professional Services, AWS Industries

Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. The role combines technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

Apply AWS frameworks such as Well-Architected and Cloud Adoption Framework, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑offs regarding performance, scalability, security, and business impact. You will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks while progressing toward AWS certifications and domain-specific expertise. As you advance, you will lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

In this role you will apply management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

Diverse Experiences:
Amazon values diverse experiences. If you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue innovating to power customers across startups to Global 500 companies.

We value work‑life harmony. We strive for flexibility as part of our working culture to support you in and outside of the workplace.

Our culture emphasizes learning and curiosity. Employee‑led affinity groups foster inclusion and support diverse perspectives.

We offer mentorship and knowledge sharing to help you develop into a well‑rounded professional and pursue continual growth.

• Bachelor’s degree in a STEM field
• Knowledge of the value proposition of public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading multiple Agile teams (e.g., Scrum Masters, Product Owners) concurrently or at scale
• Experience in leading and delivering enterprise‑level IT engagements
• Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• Experience delivering customer engagements in a professional services role
• AWS Professional level certification, or demonstrated ability to communicate technical concepts to diverse audiences in pre‑sales environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture supports Amazonians with workplace accommodations or adjustments during the application, interview, and onboarding processes. If needed, please contact the recruiting team for information. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year to $238,900/year, depending on location and experience. Amazon is a total compensation company and may provide equity, sign‑on payments, and other benefits as part of the overall package.

For more information, please visit the company benefits page. This position will remain posted until filled.