Lead ServiceNow Administrator

Jersey City, NJ (Hybrid) MUST BE LOCAL candidates only

We are seeking a highly experienced Lead Service Now Administrator to step into a critical, high-impact role. You will take immediate ownership of a mature Service Now environment following the departure of the previous administration team.

We need a seasoned expert capable of performing a technical audit of the current state, stabilizing the environment, and serving as the primary technical lead while we assemble a new support structure. You will be responsible for maintaining the platform's health, managing upgrades, and executing strategic decommission plans as we transition processes to a new instance.

• Near Zero-Handover Entry:
  You will be stepping into an environment where the previous four managing resources are no longer present. Although documentation exists, you must be comfortable with "reverse engineering" existing logic and working without direct knowledge transfer.
• Transition & Decommission: A significant portion of this contract involves managing the lifecycle of the current instance, including preparing for and executing the decommissioning of specific processes as they migrate to a global instance.

• 5+ years of hands-on Service Now Administration and Development experience.
• Service Now Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred.
• Independence:
  Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net.
• Module
  
  Experience:
  
  Strong proficiency in ITSM and CMDB.
• Integration
  
  Skills:
  
  Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers.

• IRM/GRC
  
  Experience:
  
  Hands-on experience managing Policy, Compliance, or Risk Management modules.
• HRSD
  
  Experience:
  
  Familiarity with HR Case Management, Employee Service Center, and HR criteria.
• Migration
  
  Experience:
  
  Previous experience assisting with instance migrations, data archival, or system sun setting/decommissioning.