Service Management Engineer

Our client, a leading financial services organization, is seeking a Service Management Engineer w/ strong data analysis & reporting skills to join their team. As a Service Management Engineer you will be part of the Operational Excellence team supporting collaboration and productivity infrastructure. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to work independently, which will align successfully in the organization.

• Collaborate with operational teams to establish technical requirements and drive solutions for process efficiency.
• Analyze large datasets to identify opportunities for process improvements and automation.
• Develop and maintain reporting dashboards and executive presentations for senior leadership.
• Manage change, problem, and inventory management processes within Service Now and other tools.
• Support lifecycle management to ensure environment stability and continuous improvement initiatives.

• Proficiency in Excel, with experience in Tableau and SQL for data extraction and analysis.
• Experience with Service Now and JIRA, including Scrum Master exposure is a plus.
• Strong communication skills and ability to interact confidently with senior leadership.
• Prior experience in banking or financial services is highly preferred.
• Ability to work in a hybrid environment, with onsite presence required three days a week.

• Opportunity to work in a collaborative and supportive team environment.
• Engage in meaningful projects that drive operational excellence and process improvements.
• Develop your skills in data analysis, reporting, and service management tools.
• Work with senior leadership and influence strategic initiatives.
• Potential for ongoing contract opportunities and professional growth.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!