Technology III - Windows File Services

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
• Manage Distributed File System (DFS) health, performance, and namespace changes
• Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage)
• Provide resiliency event support (failover procedures)
• Apply load balancer knowledge for file services
• Incident management:
  Handle, resolve, and document incidents
• Participate in on-call rotation for operational support
• Wintel, DFS, NAS, load balancing, cloud storage (1
  
  Drive)
• Day-to-day operational support and documentation

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
• Excellent knowledge of Windows File Services
  • Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1
    
    Drive Cloud storage integration and Distributed File System (DFS)
  • Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
  • Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
• Experience in permissions management and monitoring, optimizing and load balancing the performance
• Experience in incident management, high availability, disaster recovery, and regular failover testing
• Experience with CI/CD pipelines, Dev Ops practices, version control, and automated testing.
• Experience in effectively communicating with vendors

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud