Advisory Solution Consultant - AMS

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Service Now has grown to become a global market leader, delivering AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

We are seeking a dynamic and experienced technical presales professional to join our Americas solution consulting organization. The role focuses on bringing cutting‑edge Agentic AI use cases to life through rapid proof‑of‑conceptions and strategic customer engagements, requiring both technical depth and consultative expertise.

You are a technically curious and innovation‑driven Solution Consultant passionate about AI, Data, and Workflow. You have built multiple use cases on the platform and enjoy experimenting with AI to improve daily work. You thrive in fast‑paced environments and want to shape an AI‑native Solution Consulting organization.

• Conduct discovery sessions to understand customer environments, business challenges, and constraints.
• Design and build proof‑of‑concept solutions that showcase the power of the platform, bringing AI, Data, and Workflow together.
• Lead workshops and demonstrations for C‑level executives and business stakeholders.
• Iterate quickly based on evolving capabilities and customer feedback.
• Create reusable components and accelerators for future engagements and contribute to best‑practice development.
• Work cross‑functionally with product, engineering, customer excellence, and global solution consulting teams to deliver exceptional customer outcomes.

• Curiosity – Passion for AI and emerging technologies, self‑driven learning, staying ahead of trends.
• Collaboration – Proven ability to work across functions and build rapid solutions in a team environment.
• Communication – Clarity in explaining ideas, experience presenting to executive‑level stakeholders.
• Change Agility – Thrives in ambiguity and rapid iteration.

• 5+ years in technical consulting, solution engineering, or customer‑facing technical roles.
• Experience leveraging or critically thinking about integrating AI into work processes, decision‑making, or problem‑solving.
• Strong data engineering background with hands‑on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
• Ability to architect and implement complex systems under tight deadlines.
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies.
• Working knowledge of software development practices and proficiency in languages such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalents.
• Exposure to additional technologies such as RPA, Generative AI, OCR, Process Mining, and CI/CD practices – a plus.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. All qualified applicants with arrest or conviction records will be considered in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation for any part of the application process, contact

For positions requiring access to controlled technology subject to export control regulations, Service Now may need to obtain export control approval from government authorities. Employment is contingent upon any required export license or approval.

Service Now offers flexible work options, including remote, flexible, or required in‑office arrangements. Eligibility for a work persona is based on the nature and location of the work.