Reporting Developer, Digital CX

About the job Reporting Developer, Digital CX

• Job Type: Hybrid
• Location:
  
  Jersey City, NJ
• Duration: 12 months

Role:
Reporting Developer, Digital CX

The Reporting developer will be able to design and develop Tableau or Power

BI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, No

SQL, and SQL data query/extraction coding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location

This is a hybrid position based out of Jersey City, New Jersey

Knowledge, Skills, and Abilities Needed - -

Responsibilities Include:

• Develop and manage native Genesys Cloud CX reports and dashboards.
• Design and develop reporting solutions using Tableau and/or Power
  
  BI.
• Conduct data query/extraction coding using big data, No
  
  SQL, and SQL technologies.
• Collaborate with various teams to ensure reporting solutions meet business requirements.

Qualifications for Consideration:

• Advanced knowledge of Contact Center Reporting and dashboards.
• Proficient in Tableau and/or Power
  
  BI design and development.
• Experience with big data, No
  
  SQL, SQL data query/extraction coding.

Good to Have:

-

• Experience in developing complex reporting solutions for large data sets.
• Knowledge of Genesys Cloud CX reports and dashboards.