Applications Support Sr Analyst – Loan IQ – Assistant Vice President

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* Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
* Maintain Production environments with highest levels observability, resiliency, and recoverability.
* Partner with other regional teams for providing a stable Production Support coverage to Business.
* Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
* Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
* Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
* Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
* Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
* Implement and drive automations focused on productivity improvements and toil reduction
* Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
* Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
* 5-7 years’ experience in an Apps Support role is essential
* Loan IQ platform expertise, with strong background in Loan IQ functionality.
* Deep Loans domain knowledge in a large financial services organization including deal booking
* mechanics, corporate actions, payment systems, and credit agreements acumen.
* Experience supporting LoanIQ or Oracle Flexcube is preferrable
* Good Unix/Linux and Shell scripting skills
* Good

Experience with Monitoring tools such as ITRS Geneos, App Dynamics
* Good

Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM).
* Consistently demonstrates clear and concise written and verbal communication skills
* Effectively share information with other support team members and with other technology teams
* Good knowledge of SQL (Oracle dialect is preferable)
* Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
* Experience in Apache Spark, Hive, Starburst
* Experience with Middleware solutions such as Kafka
* Experience with Java or other programming languages and a willingness to learn new technologies
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