Enterprise SaaS Senior Engineer

About Fan Duel

Fan Duel Group is the premier mobile gaming company in the United States. It has a portfolio of leading brands across mobile wagering including America’s #1 Sports book Fan Duel Sports book, its leading iGaming platform Fan Duel Casino, the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing, and its daily fantasy sports product. The Group also operates Fan Duel TV, a broadly distributed linear cable network, and Fan Duel TV+, a leading direct‑to‑consumer OTT platform.

Fan Duel operates in all 50 states and Puerto Rico with about 17 million customers and 31 retail locations. The company is based in New York with additional offices in Los Angeles, Atlanta, Jersey City, Canada, Scotland, Ireland, Portugal, Romania and Australia. Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator.

At Fan Duel we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and pride ourselves on making every moment mean more, especially when it comes to your career. Recognition for hard‑earned results and a culture that brings out your best work are just part of it.

We believe in winning right and we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting‑edge technology innovators, Fan Duel offers a wide range of career opportunities, best‑in‑class benefits, and the tools to grow into your best selves.

Enterprise SaaS Senior Engineer – responsible for the design, implementation, management and support of Microsoft 365 technologies. This role requires a deep understanding of Microsoft 365 products and solutions, security protocols, advanced troubleshooting, and administration of the service. The Senior Engineer will also play a critical role in leading projects, mentoring support engineers, and ensuring the service’s scalability, security, and efficiency.

• Design, configure, and deploy enterprise‑level configurations to the SaaS system (Microsoft 365) including security policies and productivity enhancements.
• Provide technical leadership and SME support for functional requests relating to the SaaS system in establishing robust service administration protocols.
• Enhance third‑party integrations and tooling from within the SaaS system.
• Work with the organization to identify, document, and support business use cases for evolving core services to promote optimal usability.
• Oversee management and development of the provisioning process using any provided tools.
• Collaborate with key SaaS stakeholders to provide collective oversight of the platforms.
• Provide Tier 3 support for critical system issues and escalations, working to resolve problems quickly and minimize downtime.
• Provide guidance and implementation of integrations of SaaS platforms.
• Monitor the roadmap for upgrades to the SaaS system and establish mechanisms to communicate relevant changes.
• Work with Internal Controls teams to ensure content‑management policies for SaaS services are compliant and updated as needs evolve.
• Work closely with the Security team, prioritizing safety of the company’s systems and content.
• Identify potential points of integration between SaaS platform services on the core device‑top and deliver key integrations.
• Continually evaluate opportunities to improve our people’s experience of technology, preferably in a scalable way.
• Coach and mentor other team members, providing training when required.
• Foster trust and build relationships with other Enterprise Technology teams.
• Attend regular vendor meetings, stay informed of latest roadmaps, security notifications, and bug/hot‑fixes.
• Ensure vendors provide proper levels of support, maintain SLAs, and provide root‑cause analysis for escalated issues.
• Ensure all team, departmental and company policies and procedures are adhered to, including technical change management and service continuity.
• Where appropriate, attend user groups independently or with other leaders and recommend improvements.
• Perform other duties as assigned or required to meet…