VP, Operations

Overview

Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies.

Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.

What About The Role?

The stakes are high, the markets are hot, and the pace is thrilling. As Bally’s continues our rapid expansion across North America, we’re searching for a powerhouse VP of Operations with the vision, grit, and energy to take our Sports & Casino markets to the next level.

In this role, you’ll be the maestro of our growth strategy, orchestrating flawless new state launches, delivering world-class player experiences, and ensuring every operation runs like a well-dealt hand. You’ll command the Customer Service, Gaming Finance, Fraud, Responsible Gaming, and Technical Compliance teams, setting the bar sky-high for performance, regulatory excellence, and player satisfaction.

• Raise the Bar:
  Build an operational model that defines the industry standard. Use technology and automation to streamline payments, cut downtime, and prevent fraud before it happens.
• Lead High-Performing Teams:
  Recruit, mentor, and inspire teams across Customer Service, Gaming Finance, Fraud, and Compliance, ensuring they deliver exceptional results.
• Own New State Launches:
  Partner with leadership and cross-functional teams to execute smooth, timely entries into new markets.
• Drive Operational Readiness:
  Ensure every launch is flawless, from regulatory approvals to tech integrations, with no detail overlooked.
• Manage High-Stakes Situations:
  Serve as the senior escalation point for operational issues, incidents, and urgent challenges.
• Forge Strategic Partnerships:
  Develop relationships with key vendors and payment providers to strengthen Bally’s offering.
• Enhance Processes and Tools:
  Collaborate with tech teams to improve KYC, payments, and compliance systems.
• Shape the Strategic
  
  Roadmap:
  
  Provide market insights, competitor analyses, and growth strategies that influence Bally’s path forward.
• Champion Compliance & Player Protection:
  Ensure every operation aligns with regulatory requirements and Responsible Gaming commitments.
• Drive Data-Based Decisions:
  Monitor KPIs and collaborate with analytics teams to optimize performance.
• Steer Budgets and Benefits:
  Set and manage operational budgets, ensuring competitive rewards for our people.
• Build Culture & Capability:
  Embed Bally’s values into operations and invest in Learning & Development initiatives that keep teams sharp.

• 7+ years of senior leadership experience within the gaming/gambling sector, with deep knowledge of both Casino and Sports Betting operations.
• Proven success in launching new markets/brands in complex regulatory environments.
• Demonstrated ability to build, lead, and scale high-performing operational teams.
• Track record of delivering measurable results in fast-paced, competitive industries.
• Strategic mind with operational precision, able to design systems and deliver flawlessly under pressure.
• Advanced understanding of regulatory and compliance frameworks in US gaming markets.
• Commitment to Responsible Gaming and player protection best practices.
• Expertise in payments, fraud prevention, and technical compliance.
• Strong project management and organizational capability, with a talent for balancing multiple priorities.
• Outstanding communication and stakeholder management skills, able to influence at every level.

Join a team where the culture hits just as hard as the wins:

• Competitive pay with annual salary reviews…