Tenant Service Coordinator- Orchard

Responsibilities

• Greet residents and guests with a warm and friendly demeanor.
• Monitor lobby traffic and alert residents to arriving guests and deliveries.
• Monitor and control access to the building, ensuring the safety of all occupants.
• Assist residents with packages, deliveries, and other requests.
• Provide information about the building and local area, including recommendations for dining, entertainment, and services.
• Handle maintenance requests and coordinate with maintenance staff as needed.
• Maintain a clean and organized lobby, entrance area, and work area.
• Respond to emergencies and follow established protocols.
• Exceptional customer service.
• Answering calls professionally and assists callers with directions or instructions for the building.
• Keeping the communal areas tidy and providing a security presence on-site.
• Maintain logbooks for visitors and contractors.
• Observe monitors for suspicious activities.
• Keep track of keys when needed.
• Assist management with request for residents.
• Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents.
• Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations.
• Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies.
• Act as a resource for on-site teams to address resident concerns and elevate service delivery.
• Promote a sense of community and belonging within each property through thoughtful engagement initiatives.
• Communicate with vendors, service providers, and event planners for property benefits.
• Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.

• High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
• Previous experience as a doorman, concierge, or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Basic knowledge of security protocols and emergency procedures.
• Must be physically able to stand for long periods and lift packages as needed.
• Familiar in working with computers including word processing, calendar management, Building Link/Manage Co, and Keylink system
• Must be well groomed and display a positive attitude
• Available to work weekends and holidays