Customer Support Specialist

About the job Customer Support Specialist

Job Description: The Customer Support Specialist team serves as a single point of contact for our strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment. This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of our processes including cross/upsell, quote & producing an accurate invoice in a timely, consistent and quality manner.

• Coordinate and process all inbound requests in a timely, consistent and quality manner
• Track all customer touchpoints in our CRM (Salesforce)
• Build and maintain operational relationships with each customer driving revenue growth retention and call position
• Maximize/generate additional revenue by upselling/cross selling solutions while providing a best in class customer service & experience
• Proactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolve
• Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures.
• Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growth

Jill Frisch & Freeze Minimart, where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry, steadfastly serving a diverse and growing global community. Our odyssey commenced with a visionary mission: to craft an all-encompassing shopping sanctuary meticulously tailored to the evolving desires of our customers.

Through relentless dedication and an unwavering commitment to innovation, we have burgeoned into an eminent enterprise, revered as the quintessential haven for an extensive array of fresh produce, gourmet delicacies, household staples, and beyond. Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights.

As a family-founded conglomerate, we cherish the deep-rooted connections we have cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds, ensuring that Jill Frisch & Freeze Minimart remains an eminent emporium for all shopping endeavors.

1-3 years of customer service or sales experience required

High School Graduate or GED required. Bachelor’s Degree, Associate’s degree, or comparable experience preferred

Experience leveraging CRM platforms like Salesforce as part of daily functions

• Passion for customer service
• Ability to sell complex products and customer solutions
• Adapts to changing business and customer needs
• Self-motivated to achieve goals and deliver results
• Communicate professionally and effectively with all levels of the organization
• Drive results through teamwork and business processes
• Ability to organize and manage multiple priorities
• Strategic thinking and problem-solving ability
• Problem analysis and problem resolution at both a strategic and functional level

$21 - $29 an hour with potential for quarterly incentive plan

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Jill Frisch & Freeze values its employees and provides excellent compensation and benefits packages which are not limited to the following.

• Keeping you healthy
  • Medical, Dental, and Vision Coverage
  • Life and disability insurance
  • Flex spending and health savings accounts
• Building Your Financial Future
  • 401(k) plan with company match
• Life & Work Harmony
  • Paid Time Off (Holidays, Vacations, Sick Days)
  • Paid parental leave.
• Protecting You & Your Family
  • Company Paid Life Insurance
  • Supplemental Life Insurance

Remote

Work Remotely: Yes