FX eTrading Middle Office - Analyst

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

• Provide excellent customer service by responding promptly and professionally to all incoming client queries via phone and email.
• Collaborate with Front Office teams to enable clients to transact electronically on FX platforms.
• Manage and maintain onboarding queues, ensuring all client onboarding is completed within business-defined Service Level Agreements (SLAs).
• Rapidly identify, investigate, and resolve client issues or queries raised by Front Office, Middle Office, Back Office, or directly by clients.
• Support client training and onboarding processes, ensuring clients are fully equipped to use electronic trading platforms.
• Document and elevate complex issues to management as appropriate, ensuring timely resolution and communication.
• Maintain accurate records of client interactions and support activities.
• Contribute to process improvements and best practices within the team.

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• Strong understanding of Foreign Exchange products.
• Excellent verbal and written communication skills, with a client-focused approach.
• Proven ability to manage multiple priorities in a high-pressure, time-sensitive environment.
• Strong analytical and problem-solving skills, with a questioning mindset and the ability to assess risk in client requests.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work effectively in a global team, supporting clients and colleagues across multiple time zones.
• Commitment to delivering outstanding client service and continuous process improvement.

• Experience is preferably in FX, eTrading, or client service roles.
• Electronic trading platforms is highly desirable.
• Experience with trading or onboarding systems is a plus.