Customer Service Representative; Night Shift

Overview

Join to apply for the Customer Service Representative (Night Shift) role at .

This position is a night shift role covering the hours of 11pm to 8am, on a rotating schedule with a team of night shift representatives. The site operates 24/7, so the Customer Service department does as well.

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, Bally Bet, and Bally Casino. The company has about 10,600 employees and operates various gaming and hospitality businesses.

• Understand and address customers’ needs, complaints, or issues with products or services.
• Respond efficiently and accurately to inquiries, explaining all possible solutions courteously and professionally.
• Engage in active listening, confirm or clarify information, and diffuse angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Aim to meet or exceed call center metrics while providing excellent customer service.
• Participate in training, coaching, and other learning opportunities to expand knowledge of the company, products, and role.
• Adhere to all company policies and procedures.

• Passion for creating amazing customer experiences
• Ability to balance quality vs. quantity
• Growth/learning mindset to help manage change
• Excellent thinking and problem-solving skills
• Ability to sit for extended periods
• Ability to use a computer with repetitive hand and wrist movements
• Exceptional attention to detail
• Fluency in English and Spanish (preferred)

• High School Diploma or equivalent
• Exceptional customer service skills
• 1+ years of customer service experience (contact center or retail)
• Troubleshooting technical skills a plus
• Great communication skills, both verbal and written
• Proficiency with computers, especially CRM and tools
• Proficiency with computer systems, including basic troubleshooting and multiple platforms/OS
• Knowledge of iCasino and online sports betting (a plus)

Salary: $42,000 USD

• Annual vacation
• Annual bonus
• 401(k) program
• Health insurance
• Home office allowance

Flexible working:
Bally’s Interactive supports hybrid working where possible—office up to 3 days a week and from home twice a week.

Equal Opportunities:
Bally’s Interactive is committed to equal opportunities in employment and working conditions, with a culture that values diversity and inclusion.