Event Technology Manager; Cvent Flex

Event Technology Manager (Cvent Flex Experience Required)

Join to apply for the Event Technology Manager (Cvent Flex Experience Required) role at FIRST.

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Location:

Jersey City, NJ / Hybrid (3 days in office, subject to change). Must reside in the tri‑state area to commute to work.

• Advises on user experience of all pre‑event and onsite registration for both virtual and in‑person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save‑the‑dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Registration desk flow design and set up
• Lead contact for attendee management and technology vendors including pre‑event and during execution
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Manage relationships with technology suppliers including the negotiation of contracts
• Review and manage any relevant third‑party vendor invoice reconciliation e.g. badging / attendee tracking etc.
• Provide the client with cost savings / value adds whenever possible
• Assist with the training of new joiners and mentoring existing team members
• Travel (10-15% annually) for on‑site management of events to ensure full success and reconciliation

• 5-7+ years of experience in Event Technology and Attendee Management including meeting planning and coordination
• Bachelor’s Degree preferred
• Proficient programming skills of HTML and CSS is beneficial
• Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, Global Meet / TalkPoint, Zoom, Web Ex, Spot Me, Concise, Chime or other virtual meeting and event platforms
• Strong proficiency with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and Power Point
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Extensive industry knowledge of new suppliers, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self‑starter, ability to take direction and work independently; ability to think innovatively

• Work intelligently and ensure that the Team Manager is aware…