Director of Business Operations

Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haul sourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.

We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy.

If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you.

The Director of Business Operations will take full end-to-end ownership of Wayste’s SaaS business. Reporting to the CEO, this leader will define and execute the strategy for growth, lead the “go-to-market” engine (sales, implementation, customer success), and collaborate closely with product/engineering to ensure the platform continues to deliver market-leading value. This person will act as a cross-functional integrator: aligning sales & growth efforts, ensuring operational discipline, driving product roadmap adoption, and delivering the business goals passed down from the CEO.

In short: you are the business owner for Wayste’s platform offering – from funnel to installation to renewal, while ensuring the product is market-fit and scalable for growth.

• Partner with the CEO and executive team to set overall business goals (growth targets, ARR/MRR, churn, expansion, target segments, geographies) and translate these into operational KPIs.

• Develop, communicate and execute a detailed business plan for Wayste: market segmentation, pricing strategy, positioning (waste hauling vertical), GTM motion, segment expansion.

• Monitor market & competitive landscape in waste, hauling, SaaS ERP for logistics/field service, identify opportunities and risks.

• Own P&L: revenue, margins, cost of customer acquisition, onboarding cost, customer lifetime value, churn/renewal rates, product and services cost.

• Build & scale the functional teams (sales, customer success, onboarding/implementation, operations) and ensure cross-team alignment.

• Lead and own the sales funnel: demand generation, pipeline development, closing new business.

• Oversee onboarding/implementation team – ensure smooth go-lives, rapid time-to-value for customers.

• Drive customer success – renewals, upsells, expansions.

• Define and own metrics: conversion rates, time to deploy, customer satisfaction/CSAT, NPS, churn, expansion revenue.

• Work with sales & marketing to articulate the Wayste value proposition: dispatching, driver app, billing/payments, asset tracking, route optimization, recurring services automation, etc.

• Though this role is not pure product management, you must understand the product/engineering lifecycle and work closely with the product management team to:

  • Prioritize roadmap items that drive adoption, retention, revenue (e.g., integrations, AI-order creation, franchise dashboards, route optimization).

  • Help translate customer/market feedback into feature requests and help guide product improvements.

  • Ensure alignment between customer needs and product release cadence; ensure that sales/CS/implementation teams are aware of upcoming features, and can drive value with them.

  • Work with engineering/ops to ensure deployment scalability, reliability, and operational efficiency (especially as Wayste scales across more haulers, more trucks, more geographies).

• Establish and refine scalable processes across sales, onboarding, support, billing, renewal, customer success.

• Use data/analytics to drive…