Senior Product Associate – Digital Channels Middleware Platforms

Senior Product Associate – Digital Channels Middleware Platforms

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels Middleware Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Exhibits an executive mindset and communication to work alongside stakeholders
• Create and maintain a prioritized backlog based on customer research, analysis and backed it by data/evidence

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Ability to take a Digital product to the market, and establish a culture to support ongoing business and growth
• Understand REST API framework and technical specification, to identify any gaps with respect to functional specification
• Experience of working with JIRA, Swagger and API designing and documentation. SOAP, XML, JSON and other similar web services protocols/ technologies
• BS/BA degree or equivalent experience
• Able to do data analysis to understand how to improve processes and able to productize ‘data analysis

• Experience in software development companies/Financial Technology experience with data analysis and management
• Demonstrated experience writing Agile user stories and creating dashboards
• Excellent verbal and written communication with the ability to forge lasting relationships with the scrum team
• Excellent analytical and problem-solving skills
• CSM, CSPO, and AWS Practitioner certifications
• Banking - Consumer Banking Domain (Deposit Accounts, Credit Cards, Wealth Management, Lending, Mortgage)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.