Senior Product Manager

Job Description

As Onboarding Senior Product Manager, you will be responsible for creating a delightful onboarding experience through the digital first RBC Clear platform. You will drive roadmap discussions, manage deliverables, and facilitate engagement with cross‑functional stakeholders to deliver the future of digital onboarding. This role combines fast‑paced onboarding support with the long‑term strategy for digital onboarding.

• Build and support continuous Digital Onboarding roadmap and key solutions within team and across stakeholder spectrum
• Liaise with Risk and other partners to build and maintain processes, procedures and controls to align with RBC standards
• Support Sales and Account Managers to learn about new features and functionality to benefit the customer experience and validate upcoming opportunities
• Industrialize the management of customer issues to be handled in real time while minimizing customer impact
• Manage high‑visibility onboarding initiatives with multiple business and technology stakeholders to ensure alignment and an improved customer experience
• Partner with operations groups to continually improve streamlined and frictionless customer experience
• Produce and commercialize metrics and key details for Onboarding and Maintenance of customers
• Partner with training and marketing team to build external and internal facing documentation to support onboarding and maintenance of customers
• Create and build innovative solutions for onboarding by continually challenging the existing process to improve

• Requirements
• Experience in cash management entity onboarding of large global and regional institutions
• Base understanding of typical client expectations, documentation requirements, signer management and onboarding in cash management
• Ability to manage and drive multiple work streams in parallel while maintaining transparency
• Must haves
• Experience in Cash Management in either banking or within a non‑bank institution
• Ability to successfully engage and collaborate with partners
• Able to drive large multi‑stakeholder initiatives projects with high visibility to senior leadership

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

The good‑faith expected salary range for the above position is $140,000‑$190,000 depending on factors including but not limited to the candidate's experience, skills, registration status, market conditions, and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company‑matching contributions; health, dental, vision, life and disability insurance;

and paid time‑off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results‑Oriented, Waterfall Model

Address: GOLDMAN SACHS TOWER, 30 HUDSON STREET: JERSEY CITY

City: Jersey City

Country: United States of America

Work hours/week: 40

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