Account Representative

Catch Vibe Voice – About Us
At Catch Vibe Voice, we believe in the power of creativity and innovation to connect people through compelling narratives and strategic execution. Our team is dedicated to delivering high-quality projects that inspire, engage, and achieve results. We foster a collaborative environment where ideas are valued, and every voice matters.

Job Description

We are seeking a motivated and results-driven Account Representative to join our dynamic team. In this role, you will be responsible for managing client relationships, identifying growth opportunities, and ensuring that our clients receive exceptional service and support. The ideal candidate will have strong interpersonal skills, a proactive mindset, and a proven ability to drive customer satisfaction and business growth.

Responsibilities

Manage and nurture relationships with assigned client accounts.

Act as the primary point of contact for client inquiries and support.

Identify opportunities to upsell and cross-sell products and services.

Work closely with internal teams to ensure client needs are met efficiently.

Track account performance and provide regular updates to management.

Assist in resolving any client issues promptly and professionally.

Maintain accurate records of client communications and transactions.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

Previous experience in account management, sales, or customer service.

Excellent communication, negotiation, and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficient in Microsoft Office Suite and CRM systems.

Ability to work independently and as part of a team.

Competitive salary ($59,000 – $63,000 per year).

Opportunities for professional growth and career advancement.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

Supportive and collaborative work environment.

Ongoing training and development programs.