Retail Loan Support Specialist

Overview

Provides support to lenders and loan representatives by performing a variety of duties to ensure accurate loan funding and documentation.

• Communicate with the lending officer and/or loan representative to gather the necessary documents to process consumer real estate loans and small business loans.

• Communicate with the lending officer and/or loan representative to gather the necessary documents to process consumer real estate loans and small business loans.
• Communicate with the lending officer and loan representative and any other necessary party to schedule loan closings.
• Assure compliance with all consumer real estate regulations, polices, and procedures.
• Verify interest rate, DTI, LTV and escrow calculations.
• Generate, review for accuracy, and Docusign/email necessary preliminary disclosures.
• Complete appraisal requests.
• Complete title search requests.
• Review title searches and prepare the necessary documents to perfect our desired lien position.
• Assist the Lender/loan representative in communicating with the customer and insurance agents to obtain adequate insurance (coverage amount, flood zone verification, named lien holder, etc.) coverage for both hazard and flood policies, if applicable, prior to closing.
• Generate and review all necessary documents (Laser Pro documents, affidavits, etc.) prior to loan closing.
• Review escrow account addendums (Insurance and taxes) on the Fiserv System with initial policies for accuracy.
• Resolve Retail Lending Helpdesk Tickets.
• Answer phones and assist branch personnel inquiries.

• Cross-train in all areas of Retail Loan Support.
• Perform Second Look Review of Denied and Withdrawn Retail Applications.
• Perform Second Look Review of Mitigated Retail Applications.
• Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.